Activating a Cellular ModemΒΆ

If you plan to access an SS450 using a cellular plan, you will need to configure the cell modem for use. Install the SS450 at the location where it will reside during normal operation, then power it to ensure your cellular provider will be able to communicate with it during the activation process. You will need to have the following information available to set up service:

  • Product Model Number: Synapse SS450

  • Product Manufacturer: Synapse

  • Modem IMEI and SIM Card ID: Located on the SS450 Label

  • Type of Modem: M2M

You will also need to know:

  • Your data plan usage requirements

  • The location (Zip Code/City/ State) where the site controller will reside.

  • A contact name for device issues.

  • A unique device name for each SS450 being activated.

A 3G example would be SS450-071EC5. This uses the unique SNAP address on the unit label, (shown below highlighted in red). Using the last 6 hex numbers will ensure each unit is unique and visually traceable.


A 4G LTE example is the SS450-0A92B2.


Contact a Verizon agent at 1-800-837-4966 and set up a contract, or contact your corporate Verizon representative if an account already exists.


The agent will ask specific questions about the type of plan that will be used. This will depend on how often you plan to access the site controller, so be sure to have all information listed above available. The agent will assign a phone number, inform you when activation will be complete, and finalize integration between the site controller and your system.

Email confirmations will be required by the designated account owner. If installation is performed away from the designated account owner, arrangements need to be considered for email confirmation and completion of the activation process.