End-of-Life Policy

Notification Method

Synapse will issue a Product Change Notification when a lighting controller or site controller reaches End of Life. At least one (1) year advance notice will be given for site controllers. (All purchases - including End of Life and last time buys - are subject to availability.)

All PCNs are listed at https://www.synapsewireless.com/support/product-updates/product-change-notifications.

Security Updates

Critical security updates for site controllers will be provided for the duration of their hardware warranty, or for 5 years from the End of Life date, whichever is soonest.